Store Pickup Frequently asked questions

How can I hide pickup product from catalog page?

Most stores list all of their visible products at /collections/all. In most cases you won't like to display Pickup Instore product at /collections/all. From this guide you can see how to create a collection. You can follow the below guide to hide Pickup Instore product from appearing:

1) From shopify admin, go to Products/Collections.

2) Then click Create collection.

3) Create the collection:

a. Give your collection the title "All".
b. In the Collection type section, select Automated.
c. Set the product condition Product title is not equal to "Pickup Instore".

4) Click Save.

What should I do after uninstalling the app?

If you uninstall the app from your store's admin panel. it will disable the pickup functionality, But some code will be remain in your store.

Please follow the following steps to remove all the app code from your store and ensure your cart page loads as quickly as possible.

1) Remove the {% include 'genie-store-pickup' %} line from your Layout > theme.liquid file.

2) Remove the <div id="genie-store-pickup-front-holder" data-store-domain="{{ shop.domain }}"></div> line from your Sections > cart-template.liquid file.

3) Delete the Snipets > genie-store-pickup.liquid file.

4) Delete the Assets > genie-storepickup.scss file.

5) Delete the Assets > genie-storepickup.js file.

6) Delete the Assets > genie-storepickup-vender.js file.

7) Delete the Locales > en-GP.json file.

How to charge for pickups?

Pickups can be charged in two ways:

1) Edit the Pickup In store product that was added while installation of the app. Price can be added to pickup instore product as other products.

2) Edit the Pickup In Store shipping rate in settings/shipping and add price for that rate.

It's more recommended to add rate for Pickup Instore product. Because it might be confusing for customers to see rate for products that they are collecting.

How can I pause pickups?

To pause pickups, go to settings tab within the app and deselect "Enable store pickup app". It would disable the app on your store.

How can I add extra message after checkout?

For extra clarification for your customers, you can add a message after checkout process. Please go to this Shopify guide to see how to add a custom message to your checkout.

How can I troubleshoot why the app is not working?

You can always contact us at support@genieapps.xyz. You can check couple of things to make sure that everything is good on your side.

  • Please make sure that you have Pickup Instore product.
  • Please make sure that you have shipping rate setup that has weight condition of 210,000 lbs or 95,000 kgs.

How can I enable date and time picker for pickup?

1) In the locations tab click the pickup location, for which you want to enable date and time picker.

2) Drag down to "Date and Time Settings" section.

3) From here, you can enable date and time picker.

How can I set specific date and time for pickup?

1) In the locations tab click the pickup location, for which you want to set specific date and time.

2) Drag down to pickup availabilty section.

3) From pickup availabilty section, you can choose either your prodcuts are available to pickup "Every day of the week" or "Specific days of the week".

4) If you choose "Specific days of the week" a dropdown of select boxes would open, from where you can select the days for pickup.

5) You can also set the opening and closing time for pickup.

From where can I allow same day pickup?

1) In the locations tab click the pickup location, for which you want to allow same day pickup.

2) Drag down to "Future Orders" section. From here you can select the checkbox for same day pickup.

How can I set max and min no of days to collect pickup items?

1) In the locations tab click the pickup location, for which you want to set max and min no of days to collect pickup items.

2) Drag down to "Future Orders" section. From here you can add values for "max and min no of days to collect" pickup items.

How can I disable certain dates from being picked up?

1) In the locations tab, click the pickup location for which you want to disable certain dates from being picked up.

2) Drag down to "Blackout Dates" section. Here you can pick dates that you want to disable for pickup.

How can I add email addresses for pickup order notification?

In the locations tab, click the pickup location for which you want to add email addresses. Drag down to "Emails" section at end. Enter the email addresses on which you want to receive notifications for pickup orders.

How can I create additional pickup locations for my store?

After installation of store pickup app, your default store location is automatically added. But if you have multiple pickup locations you can add them as described below:

1) Click the Locations menu

2) Then click the Add location button.

3) Enter your locations address details.

4) Click the Enable Store Pickup button to activate pickups from this location.

5) If you would like customers to select a date for pickup click Enable date picker.

6) If you would also like customers to select a pickup time click Enable time picker.

7) Then click on save after adding your desired settings.